TA
Tiaan A
1 reviews | Active since May 2009
27 Apr 2022, 21:48
Samsung *****ing my money!
I pre-ordered a cellphone from the Samsung e-store on 23 March 2022, on 1 April 2022 I cancelled the order. Been fighting ever since to get the refund. Had multiple calls, chats and emails (which are usually not answered). Today on the 27 April 2022, finally got a refund but for less than half the amount of the original order!!
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Replies (2)
Samsung South Africa's replyOfficial
28 Apr 2022, 07:59Good morning Tiaan,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^SS
Samsung South Africa's reply28 Apr 2022, 07:59
Official
Good morning Tiaan,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^SS
TA
Tiaan A's updateReviewer Update
05 May 2022, 15:13Thanks. Issue Resolved. It took almost a month to get this sorted out. Samsung really needs to look at their processes.
TA
Tiaan A's update05 May 2022, 15:13
Reviewer Update
Thanks. Issue Resolved. It took almost a month to get this sorted out. Samsung really needs to look at their processes.