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delano.alexander delano.alexander
1 reviews | Active since Oct 2016
17 Aug 2018, 15:08
Samsung Staff Stole My GearFit Pro2
I was supposed to get a Samsung Gear Fit2 Pro with my new Samsung s9. I contacted the Samsung rewards to change the delivery address and this was escalated to the fulfillment manager who recalled the device. Since the 31 of May 2018 my device has been returned to Samsung Rewards and according to Renusha at Samung rewards it was not returned. I have the waybill from Courier IT proving it was returned and signed for by Sipho. Samsung says they do not have my package which means samsung staff have ****** it. Renusha from Samsung Rewards says she cannot help because they do not have it. Samsung Rewards does not have a contact number. The address is so secret and nobody wants to help.
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delano.alexander delano.alexander's updateReviewer Update
30 Aug 2018, 11:05Samsung Rewards has the worst service.
The people at courier IT know more about your business then you do. They have been more helpful in one day then 4 months of dealing with Renusha from Samsung Rewards.
Renusha from Samsung Rewards needs to get a new job. I am absolutely disgusted. She did none of the things she said she would do. She did not update any of the details like she said she did and this was given to her before the package was sent out on delivery. She ignored over 67 emails.
Your call center accused courier IT of theft. Renusha communicated to no one.
Another call center agent completely vanished and did nothing.
Your head office is of no assistance. No one knows about Samsung Edenvale. No one can connect a person to anyone who knows anything.
Marlize the head of customer support has the audacity to recite some terms and conditions that were given to nobody. That MTN didn't mention. Nor did MTN or Samsung advertise that you have to acquire the gear via the useless app with help from the useless Renusha.
Renusha needs to be assigned to something less challenging.
I am so disgusted with Samsung and I have always had such great service and now the brand in my mind is just *****ed. This was such a disappointing experience.
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delano.alexander delano.alexander's update30 Aug 2018, 11:05
Reviewer Update
Samsung Rewards has the worst service.
The people at courier IT know more about your business then you do. They have been more helpful in one day then 4 months of dealing with Renusha from Samsung Rewards.
Renusha from Samsung Rewards needs to get a new job. I am absolutely disgusted. She did none of the things she said she would do. She did not update any of the details like she said she did and this was given to her before the package was sent out on delivery. She ignored over 67 emails.
Your call center accused courier IT of theft. Renusha communicated to no one.
Another call center agent completely vanished and did nothing.
Your head office is of no assistance. No one knows about Samsung Edenvale. No one can connect a person to anyone who knows anything.
Marlize the head of customer support has the audacity to recite some terms and conditions that were given to nobody. That MTN didn't mention. Nor did MTN or Samsung advertise that you have to acquire the gear via the useless app with help from the useless Renusha.
Renusha needs to be assigned to something less challenging.
I am so disgusted with Samsung and I have always had such great service and now the brand in my mind is just *****ed. This was such a disappointing experience.