Samsung Special NO STOCK!

I would hereby like to explain my dreadful experience with Incredible Connection and Samsung South Africa.

I was in the process of buying a new TV, specifically a Samsung, as most of my electronics are Samsung products, when I came across a great special advertised by Incredible Connection and Artic Electric from 1 July to 6 July.

I immediately went online to buy this special (Samsung 70 UHD 4K Smart TV TU7000 + 2.0 Channel all in 1 100W soundbar).

After numerous attempts trying to buy it on Incredible Connection's website, I decided to visit the branch as it was unsuccessful.

I was assisted by a customer consultant whom went through the process with me on my cellphone to buy this special, and received the same issue. He then advised me to log onto a laptop in the branch where we experienced the same problem. I was then advised to log a call to resolve the problem. The consultant assisted with the call and advised that I would have to wait for feedback.

In the meantime I decided to visit the Artic Electric branch as they had the same special just to be informed that they never received stock. The sales consultant made numerous calls to try and assist me, but to no avail.

I received a call from Incredible Connection's head office inquiring about my complaint for a Samsung Tablet. I was surprised about the fast feedback but for the wrong product.

Today, I received an email stating the following: "Kindly note that if there is no stock in stores around the customer's address the system will not allow the customer to check out. Our couriers cannot ship such big TV's across provinces, it will be damaged by the time it gets to the customer.''

I am disgusted in the feedback as the consultant whom assisted me at the branch told me that it is an online deal only and that they do not keep stock on hand. This is unacceptable as the consultant in the branch was *********** to provide me with the correct information.

I was forced to drive 200 km to Bloemfontein to buy the same product for the same price at Makro but without the soundbar.

I do not understand how a special can be advertised by retailers for a global leading brand like Samsung only to find that they do not have stock available. I am very much disappointed that I had to go through all this effort to buy this TV but without the soundbar.

I've never had issues with Samsung up until this weekend.

It would be much appreciated it if you could look into this matter and provide me with a solution.