Samsung South Africa's poor performance.

When making a choice between brand of TV's to purchase it can be a hard one as there are so many brands on the market. I however decided to go for Samsung, Not because they are the best priced but because they are supposed to be THE BEST QUALITY.

So I bought a Samsung smart TV on 11 November 2020 from Makro Silverlakes. after two weeks the device doesn't want to switch on any more. I took the device to Makro and I was informed that someone from Samsung will contact me. I feel that Makro must at least inform the clients about the process of a warranty claim at the time of purchase.

After a few calls Samsung send a technician out to me on 9 December 2020. At this point I received a repair number *** The technician informed me that it is a common problem on the Samsung smart TV's and that it must be replaced and again "someone" will contact me within a week for further arrangements.

By the beginning of January no one has contacted me and I tried to get answers from the call center. Every time I call them they inform me that they will investigate and "someone" will call met back the same day for further arrangements.

This went on for another two weeks. in the meantime. I have been without an Tv for the entire time.

I eventually got hold of a in different department who informed my that my replacement was approved on the 12 December already and he will investigate the matter.

Once again e few weeks went by and after numerous call I received my new Tv on 26 January 2021 and I hoped my troubles on an end.

More that two moths after it was reported to Samsung witch I find totally unacceptable.

On 29 March my second Tv started with more problems and and must be fixed or replaced again. So another long frustrated waiting period started.

I LOST ALL CONFIDENCE IN THE SAMSUNG BRAND AND THEIR COSTUMER CARE IS DEFINITELY NOT AS EXPECTED FROM A BRAND LIKE THIS.