Samsung south africa worst customer service by far.

Worst service ever from Samsung. Being given the runaround and spoken to by rude service staff. Purchased 2 x 70" samsung led tvs for my house from savehyper pietermaritzburg in November 2022. Both purchased at the same time and date. In Feb my brother Logged a complain with samsung on there what's app number and notified them that thers a fault with the TV. He was then told to update the software and change settings. This was done to both tvs as they both had the same issue. Note I'm at work and don't have the time to communicate hence the reason for my brother to contact them. The what's app msg carried on for about a week but we had no joy as the same fault persisted. March went thru and we wer busy so could not make contact. However in April I emailed savehyper to notify them of the defective tv. I got no response. I emailed them again in April and still no response. In May I went to the store and physically logged the complain which was then logged with samsung. An agent called me from Samsung asking about the fault I then told them what the problem was. I was then told that they will request a technician to come thru and carry out repairs as the unit has passed the 6 months for the consumer protection to fall into place and my only option is repair. I then told them I have 2 units both doing the exact same thing and we have communicated via what's app which they requested proof and that was emailed to them. They acknowledge receiving the what's app and oppted for the technician to come thru to verify that it is faulty. I have moved 1 tv to my house in Estcourt. Technician came thru to both houses and verified it is faulty and submitted to head office. A week later I was called and told that a credit has been passed for 1 tv and it should be taken back to savehyper for a refund or choose another tv as this model is no longer available and The second tv will be repaired under warranty to which I said I will not except. I want a replacement as both tvs are faulty. I was then told that from a technical point the what's app msg did not say tvs it said tv so my brother was refering to 1 tv and not 2. This is not exceptable as I'm the 1 who purchased and I have logged the fault with savehyper within the 6 months but they have not responded only after I walked into the store did they escalate the fault. From my experience samsung has the worst service by far. I have sent out 3 emails in the last 10 days to a lady who called me and said she is handling the matter but have not received any response except for that she will get back to me. Savehyper have been corporative but they say they cannot assist me any further as samsung has made there decesion on a repair. I find this unexceptable as from a consumer point I have reported the fault via email twice within the 6 months. Advice do not buy a samsung product. As for save I wish you guys can assist further failing which I will bring the TV and leave it with u guys for a full refund. Email add for all those who are handling the matter as follows *** *** *** *** ***