Samsung South Africa won't send me my Samsung watch and ear pods, as per their advert.

I bought a Samsung A35 from Telkom in East London, Eastern Cape. I was told to send my proof of payment to Samsung South Africa to get my watch and ear pods. After much back and forth I was approved via email letter, saying they had run out of stock. I have been calling their numbers *** or *** daily for 2 and a half months, nobody responds. I have sent many, many emails to them for a response. One lucky time, someone answered and said they were so busy, took my number, its 3 weeks now I'm still waiting for a call back. Please Samsung, give me my ear pods AND Samsung watch. Many people have only been receiving one item. In my view, when seeing the advert at Telkom, that's false advertising. I also bought this phone for my daughter on her birthday 27/11/2024. I am STILL waiting for the items. I will not stop. I want the items.