gS
glen S
1 reviews | Active since Jul 2025
10 Dec 2025, 06:23
Samsung south Africa won't allow me to return their tv unit that has given me problem
morning all I'm back again seeking help from my fellow south African Samsung is refusing to repay me since I'm no longer interested into their brand that couldn't last for more than a year before it became faulty, I don't have the guarantee that it would not be faulty again in future, the store I bought the unit from are willing to help hence Samsung south Africa is refusing too pls can somebody anybody help me
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Replies (2)
Samsung South Africa's replyOfficial
10 Dec 2025, 06:44Good day Glen
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Samsung South Africa's reply10 Dec 2025, 06:44
Official
Good day Glen
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
gS
glen S's updateReviewer Update
10 Dec 2025, 07:30I always hear people complain about top brand not being far to them never thought one day it will be me being unfairly treated (Samsung south Africa) it has been two weeks since this matter has been going on and all you can say is( Your complaint has been assigned to our escalations department and we will be in contact with you.)which you never do to my ability all you do is for Samsung to be the one that is winning at the end of the day so u tell me if it was you were you going to let it slide and say you are okay with something that does not make you happy
gS
glen S's update10 Dec 2025, 07:30
Reviewer Update
I always hear people complain about top brand not being far to them never thought one day it will be me being unfairly treated (Samsung south Africa) it has been two weeks since this matter has been going on and all you can say is( Your complaint has been assigned to our escalations department and we will be in contact with you.)which you never do to my ability all you do is for Samsung to be the one that is winning at the end of the day so u tell me if it was you were you going to let it slide and say you are okay with something that does not make you happy