SAMSUNG SOUTH AFRICA - USELESS IS AN UNDERSTATEMENT!!!

One would believe that if one is dealing with a conglomerate like Samsung, service delivery will be top class, however, the service has been nothing short of embarrassing. I purchased a phone and realised something was seriously wrong with the phone and took it to the service centre in Umhlanga, Durban. I took it in thinking it was something that would be fixed and I'd receive my phone in latest 3 days, that didn't happen. As I was told by the service centre that since my phone was within the 6 months of the CPA and there was something wrong with the phone, it will be replaced. The issue with the phone was the video camera was freezing as it was videoing. Further, it always buffered on 5G and the phone was generally slow. I was happy at getting a new phone, however, since giving my phone in on 10th August, I am still without a phone!!!!!!!!!!! A consultant at the Samsung Call centre advised that a replacement phone takes 5-7 days...

On 11th Aug, the technician at the service centre informed me that he had sent the report and awaited Samsung response. A day later, he advised that the report was still pending. I called the Samsung call centre only to be told that the replacement was denied. Called the technician, and he advised that the video clip he sent them was too short and they needed a longer video to see the issue but the problem was that he couldn't email such a big file to Samsung... he will have to find a way to do this. Can you believe this... an international company like Samsung cannot receive huge files....I was gobsmacked... seriously Samsung!!!! I have been going between the technician and the call centre every day.... on average I'd spend like 20 minutes as the call centre agents will try and get through to the correct departments. I even sent an email to *** on 16/8...haven't had a courtesy of a response till date. Today I spoke to the technician again and he says the replacement has been approved and I can call Samsung to ask them to escalate as I need the phone urgently!!! All happy I call Samsung, only for the consultant to tell me that the department is still awaiting authorisation for the replacement. SAMSUNG CAN SOMEBODY TELL ME WHAT THE HELL IS HAPPENING????!!! I AM NOW AT MY WITS END. IT IS MONTH END AND I HAVE BILLS TO PAY AND THAT CANNOT BE DONE WITHOUT A PHONE APP....SO IF I DONT GET MY PHONE BY THE END OF THIS WEEK, PLEASE KEEP YOUR PHONE AND REFUND ME MY MONEY BECAUSE I HAVE JUST ABOUT HAD ENOUGH OF THIS NONSENSE!!!!! AND YOU WILL COMPENSATE ME FOR THE PANZA SCREEN GUARD AND THE UAG COVER I BOUGHT....ENOUGH IS ENOUGH!!!!