SAMSUNG SOUTH AFRICA, the most disgusting customer service ever received...

So, after using my 50" Samsung UHD Tv for a year and 3 months it stopped working. I called the Samsung customer service and received the worst after sales service, you could ever imagine. I logged a complaint at Game Newcastle on a Saturday. The Person assisting me logged a call with samsung customer care. 2 days later I called samsung for an update and they indicated they have no record of my call log. They then proceeded to log the fault, promising a technician would call back. A further, two days later, being thursday after numerous calls to the call centre, they established that no call was logged and that they will have to start afresh. They promised a technician would be sent out. after waiting the weekend and upon calling on monday, the service attendant indicated that the log was cancelled by someone and a new log would be created with a two day waiting period.

I ASK YOU... IS THIS THE KIND OF SERVICE WE EXPECT FROM SAMSUNG SOUTH AFRICA????????