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Tony M
1 reviews | Active since Dec 2019
21 Dec 2020, 09:21
Samsung South Africa support centre sucks
I bought a Samsung fitness tracker/watch in May 2020. In October, it stopped working, and I took it in to WeFix on advice from Samsung Canal Walk. I was told that the warranty was void, due to water damage (strange, fitness tracker rated for swimming). Since then I have phoned the Samsung support team on 4 occasions, each time promised that it had been escalated and I would be called back, each time nothing from Samsung. Empty promises and shocking support.
Helpful (0)
Replies (12)0
Replies (12)
Samsung South Africa's replyOfficial
21 Dec 2020, 09:28Good Morning Tony ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Samsung South Africa's reply21 Dec 2020, 09:28
Official
Good Morning Tony ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
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Tony M's updateReviewer Update
21 Dec 2020, 09:49Thank you for the quick response. I have been told each time this has been referred to escalations, but still no action.
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Tony M's update21 Dec 2020, 09:49
Reviewer Update
Thank you for the quick response. I have been told each time this has been referred to escalations, but still no action.
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Tony M's updateReviewer Update
21 Dec 2020, 12:30Ok, thank you, will update here once I have news
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Tony M's update21 Dec 2020, 12:30
Reviewer Update
Ok, thank you, will update here once I have news
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Tony M's updateReviewer Update
22 Dec 2020, 11:17I received an SMS with the reference number, and since then nothing.
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Tony M's update22 Dec 2020, 11:17
Reviewer Update
I received an SMS with the reference number, and since then nothing.
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Tony M's updateReviewer Update
22 Dec 2020, 12:35Call received at 12.30 on 22 December, with a promise to follow up and revert by latest Thursday.
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Tony M's update22 Dec 2020, 12:35
Reviewer Update
Call received at 12.30 on 22 December, with a promise to follow up and revert by latest Thursday.
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Tony M's updateReviewer Update
25 Dec 2020, 11:12So Thursday has come and gone, and no surprise, no feedback from Samsung. Useless
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Tony M's update25 Dec 2020, 11:12
Reviewer Update
So Thursday has come and gone, and no surprise, no feedback from Samsung. Useless
Samsung South Africa's replyOfficial
28 Dec 2020, 13:33Hi Tony , your query has been escalated, please wait for feedback.^NM
Samsung South Africa's reply28 Dec 2020, 13:33
Official
Hi Tony , your query has been escalated, please wait for feedback.^NM
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Tony M's updateReviewer Update
28 Dec 2020, 14:24Thank you, but I have been told on every occasion that my query has been "escalated", so excuse me if I find that hard to believe
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Tony M's update28 Dec 2020, 14:24
Reviewer Update
Thank you, but I have been told on every occasion that my query has been "escalated", so excuse me if I find that hard to believe
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Tony M's updateReviewer Update
04 Jan 2021, 17:17Here we are, 4 January 2021, and still getting nowhere with Samsung
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Tony M's update04 Jan 2021, 17:17
Reviewer Update
Here we are, 4 January 2021, and still getting nowhere with Samsung
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Tony M's updateReviewer Update
06 Jan 2021, 12:29Finally had a call back from Samsung, only to say they could not help me as their service centre says there is physical damage to the unit. I disagree with service centre (iFix Canal Walk) and feel that Samsung have made no effort to ascertain how accurate that assessment is. After taking almost 2 months, I have had no success whatsoever. I will never be buying Samsung products again, my 3 phones in the family will be replaced by iPhones, and all future appliances will be anything but Samsung. Very disappointing.
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Tony M's update06 Jan 2021, 12:29
Reviewer Update
Finally had a call back from Samsung, only to say they could not help me as their service centre says there is physical damage to the unit. I disagree with service centre (iFix Canal Walk) and feel that Samsung have made no effort to ascertain how accurate that assessment is. After taking almost 2 months, I have had no success whatsoever. I will never be buying Samsung products again, my 3 phones in the family will be replaced by iPhones, and all future appliances will be anything but Samsung. Very disappointing.
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Tony M's updateReviewer Update
06 Jan 2021, 13:07Thanks for nothing guys
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Tony M's update06 Jan 2021, 13:07
Reviewer Update
Thanks for nothing guys
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Tony M's updateReviewer Update
11 Jan 2021, 18:31Closing off this complaint - totally unsuccessful, consumer satisfaction zero, brand fail all the way. Never buy a Samsung product if you want after sales backup
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Tony M's update11 Jan 2021, 18:31
Reviewer Update
Closing off this complaint - totally unsuccessful, consumer satisfaction zero, brand fail all the way. Never buy a Samsung product if you want after sales backup