SAMSUNG SOUTH AFRICA SUPPORT

Item: Samsung South Africa
Rating: 1
Author: tony Y

I own a SAMSUNG soundbar. User manual says SAMSUNG may offer upgrades to firmware (via USB/download) Contact SAMSUNG CALL CENTER for more information.

I have emailed SAMSUNG SOUTH AFRICA SUPPORT from official web four times: 1. No upgrade available will get more info and email back NEVER HEARD AGAIN asked if I would rate response !!!!! 2. IS AN UPGRADE. Not allowed to communicate direct. Will email partner address for me NEVER HEARD AGAIN 3, Will email partner address who can supply upgrade NEVER HEARD AGAIN 4. NEVER HEARD FROM THEM

SO MUCH FOR SAMSUNG SOUTH AFRICA SUPPORT

Helpful (0)

Replies (4)

tony Y's updateReviewer Update

17 Jan 2019, 09:36

ref ********** 834

tony Y's update17 Jan 2019, 09:36

Reviewer Update

ref ********** 834

Samsung South Africa's replyOfficial

17 Jan 2019, 09:40

Good day Tony

We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.

A senior customer service executive will contact you with further advise on this matter.

Regards,
SamsungSA:^TM

Samsung South Africa's reply17 Jan 2019, 09:40

Official

Good day Tony

Regards,
SamsungSA:^TM

Samsung South Africa's replyOfficial

17 Jan 2019, 09:40

Good day Tony

Regards,
SamsungSA:^TL

Samsung South Africa's reply17 Jan 2019, 09:40

Official

Good day Tony

Regards,
SamsungSA:^TL

Samsung South Africa's replyOfficial

17 Jan 2019, 10:41

Good day Tony

Herewith your reference number:

***

Regards,
SamsungSA:^LZ

Samsung South Africa's reply17 Jan 2019, 10:41

Official

Good day Tony

Herewith your reference number:

***

Regards,
SamsungSA:^LZ