1 reviews | Active since Nov 2021
SAMSUNG SOUTH AFRICA SUCKS
On 27/11/2024 I went online at Voda4U and accepted a Black Friday offer. The offer was a Samsung A35, Smart watch and Buds.
When collecting my phone at the shop I requested the watch and buds and was told to go online and request it directly from Samsung. I did that and received a claim id. I followed the prompts on WhatsApp a day after that and received a message that the claim was approved.
The follow up after this has been very frustrating. I've sent an e-mail to *** - No answer, not even an automated message. The number I have to contact *** never answers. I tried numerous times. So what now?
I also went online on Samsung's website and had an online chat with an agent that could not assist me.
If an international business like SAMSUNG can't answer an e-mail or a phone are they really as great as they state... Can someone from customer service please contact me for assistance... This is if they even have a customer service department???
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM