Samsung South Africa Sucks

Still waiting for an answer sins 28 December 2019: 28 Dec 2019, 07:06 Samsung Sucks Deeply disappointed in a company that advertise "create superior products and services" you should take the superior service out of the statement. I bought a Samsung phone in 2016, looked after it like gold, not even a scratch on the screen, 2 weeks ago the phone just died and with the restart it shows Samsung and in red there is a message that says: Custom Binary Blocked by FAB Block. Phoned Samsung they want to send me 240km to a Vodashop, I phoned the Vodashop and they don't want to help for they don't sell those phones, after 4 more calls to Samsung and every time getting lame excuses and the customer care people not willing to transfer my call to a technician I am no without a phone over the festive season and losing business in an already *****ed up economy. Very disappointed that you are not willing to help and suggest I must buy another phone, with what money? and it is your software that is ******ed not the phone, so it should be your responsibility to fix it or to at least own up to it if you cant fix your own creations, and let people know before they buy your products.