JU
Julia U

1 reviews | Active since Nov 2014

01 May 2020, 10:50

Samsung South Africa - Smart TV Nightmare

My Samsung Smart TV stopped recognizing the Wireless LAN Adopter 5 days ago and I couldn’t connect to WiFi for live streaming Apps anymore. I contacted the SA support center and was told that my TV is outdated and discontinued. This is absurd! the TV’s software was upgraded and it has been working perfectly. Is Samsung telling me to throw away my TV for no reason? Are they willing to replace it with a new one? The response from Samsung was very dismissive, it’s quite clear that they want me to purchase a new TV set. My TV was quite expensive when I bought it, it works perfectly, the software has been updated! Samsung South Africa, this is ridiculous.

0
Replies (2)
Samsung South Africa
Samsung South Africa's reply01 May 2020, 10:52
Official
Good morning 
 
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
  
A senior customer service executive will contact you with further advise on this matter. 
 
Regards,
SamsungSA:
^SS
JU
Julia U's update11 May 2020, 13:07
Reviewer Update
Good day,

To date, I haven't received any feedback from Samsung South Africa.