JU
Julia U
1 reviews | Active since Nov 2014
01 May 2020, 10:50
Samsung South Africa - Smart TV Nightmare
My Samsung Smart TV stopped recognizing the Wireless LAN Adopter 5 days ago and I couldn’t connect to WiFi for live streaming Apps anymore. I contacted the SA support center and was told that my TV is outdated and discontinued. This is absurd! the TV’s software was upgraded and it has been working perfectly. Is Samsung telling me to throw away my TV for no reason? Are they willing to replace it with a new one? The response from Samsung was very dismissive, it’s quite clear that they want me to purchase a new TV set. My TV was quite expensive when I bought it, it works perfectly, the software has been updated! Samsung South Africa, this is ridiculous.
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Replies (2)Samsung South Africa's replyOfficial
01 May 2020, 10:52Good morning
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:
^SS
Samsung South Africa's reply01 May 2020, 10:52
Official
Good morning
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:
^SS
JU
Julia U's updateReviewer Update
11 May 2020, 13:07Good day,
To date, I haven't received any feedback from Samsung South Africa.
To date, I haven't received any feedback from Samsung South Africa.
JU
Julia U's update11 May 2020, 13:07
Reviewer Update
Good day,
To date, I haven't received any feedback from Samsung South Africa.
To date, I haven't received any feedback from Samsung South Africa.
