Samsung South Africa, shame on you!

I bougt my Samsung Note 9 in February. The phone statred giving me software problems! Instructions from Samsung i tookk my phone to the nearest repair Centre, only to be told that Samsung would come and collect it, to be fixed in Centurion! This wasnons the 19th of Aug! My phone is still at the repair centre, is still has to be picked up by Samsung! If i phone Samsung, i’m told my query will be escalated and i will be called back the next day! Now has called! I’m disgusted with Samsung! How can you pay that much for a product and when you are in need, they don’t care at all about you as a client!