1 reviews | Active since Jun 2018
Samsung South Africa POOR SERVICE
Following my previous review, Samsung has made zero effort in assisting. I received a response from Samsung on my previous review with an email address however it's been over a week and no response. The service centre has informed me that Samsung approved a replacement on my device if not the same model than an upgrade but since then even the service centre is awaiting some kind of communication from Samsung head office. I called the call centre myself and there system doesn't have much details . In these 3 months of having a note 10 I've had more issues rather than used a faulty device and now I don't have a device to work from because Samsung has a problem communicating with their Partners and clients. This is not acceptable and not professional. It's impossible to speak to anyone at their head office leave alone getting info on my new device.
This is just not acceptable and ridiculous. Your employees call me to ask me about a colour of the device 3 times. I have agreed to accept a different colour however I will not accept a cheaper model with different specs.
Again I had paid R22 000 for a device haved barely used due to the numerous issues. I either expect a device of the same price range and size or the same model I don't care about the colour.
It's impossible to speak to anyone at your head office and that is pathetic for such a big brand like Samsung. I use my device for work purposes and I am not prepared to go another week without a phone.
This is just not acceptable and ridiculous. Your employees call me to ask me about a colour of the device 3 times. I have agreed to accept a different colour however I will not accept a cheaper model with different specs.
Again I had paid R22 000 for a device haved barely used due to the numerous issues. I either expect a device of the same price range and size or the same model I don't care about the colour.
It's impossible to speak to anyone at your head office and that is pathetic for such a big brand like Samsung. I use my device for work purposes and I am not prepared to go another week without a phone.