Samsung South Africa - poor after service

@samsunsa I am deeply troubled as well as shocked about Samsung's after service. It is shocking to see that a company that holds such a high title in excellence has such poor after service where workers cannot take responsibility for what they say, managers are unable to get back to you.

I bought a powerbank a few months ago which was R600. 00. When I bought it I was told by my friendly sales person that I am not in need of the box as it's not needed and was thrown in the shop itself as I was going to an event.. After a week the power bank stopped working. I called in to tell my friendly salesman that it isn't working.. He said no problem bring it in. I then met in an accident where my car was a right off, a month later I was admitted in hospital. In the 4th month I managed to get a break and come in on the Sunday.. My so called friendly sales man seemed very shocked and called a woman which gave herself the title of manager only to find out she was training. It was told straight to me that I cannot be assisted as I don't have box or receipts as the receipt was gone in the card and I was taken to hospital all of which I have proof of.. I took what was said and called the call Centre where I was told that my bank statement is proof that I bought the power bank from them.. Which was then all okay with them.. They then put the problem on not having a box which I was told was not necessary as all info was behind the powerbank.. When I asked the Manager to please give this to me in writing his words were.. No you can't hold this against us.. If I have to pull phone records you can see how many times I called the store and how many times they called me. To the point where they wasted my petrol to drive to Sandton and on top of that take off from work..

I work for a big company but Samsung Nelson Mandela Square has nothing on our customer service. It's all good and we'll to sell the products.. When it comes to help and honesty they run around like they have not a clue how to do things

Look forward to hearing from you @SamsunSa

If you feel you want to better your customer service please feel free to contact me. I'd be excellent at training people that lack training.

Word of mouth is a way of Sales on its own, to have 10 unhappy customers you feel is okay... Bigger picture is people will think twice before purchasing if they hear how they will be treated.

Thank you