1 reviews | Active since Dec 2015
Samsung South Africa Online store (the worst experience in SA to buy a phone)
Worst online store I have ever experienced
ZA*** I cancelled my order within 3 hours of making it.
The store did not follow the cancellation instruction and dispatched the device.
I rejected the Delivery on Friday, February 02 2024, and the courier company raised the expectation and returned the device to Samsung on the same day.
It's been a week later with no feedback. However, the following is most concerning.
1. on 5 Feb 2024, they stated that delivery was completed effective 6 Feb 2024 (future date). They stated that this is part of the cancellation process and is regular.
2. So, delivering a false invoice and recording a false sale (as delivery was incomplete and risk and rewards were not transferred) is Ok according to Samsung's processes.
It's now the 8th of February 2024, with zero feedback or path towards resolving this.
They now say they have 7-14 days to react to customers' instructions (I know, crazy). They do not comply with their own online terms and conditions of sale.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM