Samsung South Africa on interested in customer satisfaction

Samsung is unwilling to repair Gear Fit2 Pro under warrantee. They rule that it is "Allways the customers fault" when a hairline crack appear on the screen. You , the customer is always in the wrong in a case like this, they don't even consider other possibillities . Secondly the charge 80% (R2001-00) of the value of the product (R2550-00) to replace the screen only. I will advise all customers to consider their options before buying from Samsung. I certainly have learnt my lesson.