Samsung South Africa not implementing TCF

I bought a samsung TV on black Friday at Makro woodmead, upon purchase no one checked if the TV was in good condition , i kept it in its original packaging everything intact until the registration of my house was done and upon moving in we took out the TV and plugged it but it never went on .I called Makro , they reffered me to samsung .I took the TV to samsung , they assessed it and said the TV screen was internally cracked .Upon asking for an exchange they simply stated its my fault that the TV is broken hence i have to pay for the repairs without even assessing the item to determine if ever there was any usage.I spoke to Thavie Soobramoney and Praveer Seevaparsaid who were very rude and unhelpful .Samsung must stop treating its customers unfairly and stop hiding behind warranties without even assessing the situation.I need a new TV i cant pay R10000 for a new TV and repair it for R10000 without even using it.Samsung service is horrible.