Samsung South Africa no client care or retention

Review on my old post as Samsung doesn't reply on private messages or even public replies on that thread:

Eventually got a call from Samsung South Africa. Needless to say a total waste of time. Not getting back to me as my complaint was "escalated" and me then cracking my phone screen. They just rep**** that I should have taken my affected products to a service centre but now that my screen is cracked warranty is void.

Any other country would have contacted sooner to sort the multiple issues and seeing that they did not respond at least would have offered to repair the screen or even replace the defective device. But as South Africa is a country that service is a thing of the past there is just no need to have any customer service any more.

Samsung South Africa you are honestly the worst client service provider!