JT
Johan T
1 reviews | Active since Mar 2010
18 Feb 2022, 10:17
Samsung South Africa - Never again
I should have read the reviews on Hello Peter before I made my purchase. Never again will I deal with Samsung South Africa. Package got delivered fairly quick, that is not the problem. The problem is that I've been waiting now for 2 straight days to get a simple invoice out of them. I have no proof that I even bought my tablets from them. I've phoned them up more than 5 times requesting for an invoice which is supposed to be a simple procedure, but they would rather have blood form a stone before invoicing me. Sorry Samsung, you suck. Never again.
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Replies (2)
Samsung South Africa's replyOfficial
18 Feb 2022, 10:34Good day Johan,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply18 Feb 2022, 10:34
Official
Good day Johan,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
JT
Johan T's updateReviewer Update
18 Feb 2022, 10:54Finally got the invoice after much begging just to realize that the info (VAT and Reg numbers) requested to be on the invoice is missing. Here we are again. Must I wait another 2 days before this is rectified??
JT
Johan T's update18 Feb 2022, 10:54
Reviewer Update
Finally got the invoice after much begging just to realize that the info (VAT and Reg numbers) requested to be on the invoice is missing. Here we are again. Must I wait another 2 days before this is rectified??