🚨 SAMSUNG SOUTH AFRICA, MAKRO & CGSO – COMPLETE CONSUMER RIGHTS DISASTER 🚨

⚠️ WARNING TO SOUTH AFRICAN CONSUMERS ⚠️

I have honestly NEVER experienced such a shocking level of incompetence, avoidance, and complete disregard for a paying customer in my life.

I purchased a PREMIUM Samsung QLED TV at an EXTREME cost expecting PREMIUM service and support.

Instead, I have been trapped in an endless nightmare between Samsung South Africa, Makro Cape Gate, repair agents, and now even the CGSO — the very organisation supposedly established to PROTECT consumers.

📺 The TV was repaired DURING WARRANTY by a Samsung-authorized technician arranged through Makro.

❌ THE SAME FAULT CONTINUED.

And instead of resolving the matter properly, every single party involved appears focused on one thing only:

👉 PASSING THE BUCK.

Samsung now claims they “DO NOT KNOW” who performed the original warranty repair.

Even more unbelievably:

🚨 SAMSUNG NOW ALSO CLAIMS THEY CANNOT FIND THE TECHNICAL REPORT FOR THE REPAIR DONE UNDER THEIR OWN AUTHORIZED WARRANTY PROCESS. 🚨

HOW IS THAT EVEN POSSIBLE?

A Samsung-authorized repair was arranged through Makro under warranty, yet now suddenly there are supposedly:

❌ NO proper records❌ NO repair report❌ NO accountability❌ NO one willing to take responsibility

That alone should TERRIFY every Samsung customer in South Africa.

Even worse, despite repeatedly demanding a PROPER TECHNICAL INSPECTION at my premises:

⚠️ THIS STILL HAS NOT HAPPENED. ⚠️

I have repeatedly requested:

✔️ A proper on-site inspection✔️ A detailed technician’s report✔️ Confirmation whether this is the SAME recurring defect✔️ Accountability for the FAILED warranty repair

Instead, I have received:

❌ DELAYS❌ EXCUSES❌ SILENCE❌ Endless attempts to avoid responsibility

And what makes this even more disturbing is the conduct of the CGSO.

The CGSO is supposed to uphold the Consumer Protection Act and PROTECT consumers against EXACTLY this type of conduct.

Yet instead of enforcing accountability, this matter feels like it is simply being pushed aside and administratively buried.

So what exactly is the point of the CGSO if suppliers can:

🚫 Perform failed repairs🚫 Lose repair reports and records🚫 Ignore recurring defects🚫 Delay inspections for months🚫 Avoid accountability entirely

…while consumers are left helpless after spending tens of thousands of rand?

⚠️ THIS IS NOT CUSTOMER SERVICE.⚠️ THIS IS NOT CONSUMER PROTECTION.🚨 THIS IS A COMPLETE SYSTEM FAILURE. 🚨

Samsung South Africa and Makro are more than happy to take consumers’ money, but when serious problems arise, customers are left to fight an exhausting battle just to be heard.

The level of frustration, stress, wasted time, and complete lack of accountability has been absolutely unacceptable.

⚠️ SOUTH AFRICAN CONSUMERS DESERVE BETTER. ⚠️

@CGSOSA@***

#SamsungSouthAfrica #Makro #CGSO #NCC #ConsumerRights #SamsungQLED #WarrantyFailure #CustomerServiceFailure #Hellopeter #SouthAfrica #ConsumerProtection #FailedRepair #QLEDTV #SamsungFail #Cons