Samsung South Africa knowingly sells faulty product and only responds with generic replies with NO solutions

Firstly let me say that there really should be an option for a ZERO STAR rating because at the moment I don't believe Samsung South Africa even deserves a 1 star rating.

That being said, I am writing this review with the hope (yeah right, as if) that something will finally be done.

What I want to know is how can Samsung South Africa even sell a product which they clearly KNOW is faulty? I am talking about the Samsung Galaxy Buds Plus where the right bud loses sound - information freely available on the internet and the Samsung website itself where countless customers have experienced this exact problem. Or go ahead and ask someone you know who bought them, the answer will be the same.

Worse than that (if it's even possible) is after I experienced this with my first pair of Galaxy Buds Plus after using them for 3 weeks and went back to the Samsung store where they were purchased, I received a replacement pair BUT had to wait for 9 WEEKS for said replacement. And then after using the 2nd pair for 2 weeks, the same problem - right Bud lost sound. Back and forth between the retailer/Samsung Store and the Samsung Service Centre did not get me anywhere.

I then wrote a 1 star review and received the generic reply of "the issue has been forwarded to the Escalation Department and someone will contact you".

This is how it went:.. Day 1, write review and receive generic reply. Day 2, receive a call from "Escalation Department/Desk" late afternoon to get derails about problem and say "Technician will contact me". Day 3, receive a call early evening from Technician who after going through various steps with me, confirms the problem with the right bud and says Escalation Desk will contact you. Day 4, Escalation Desk calls again to say heard from Technician that right bud is indeed faulty and Buds must go in to service centre (a-freaking-gain) to be assessed before I can receive refund - "someone" would fetch them from me & take them because I admittedly said I refuse to waste any more money on petrol driving up and down. **I honestly don't know why because even the technician confirmed there is a problem with the right bud.** Day 5, I receive an email from the "Escalation Desk" to request Buds serial numbers, etc.

I then rep**** to the email with all the information requested as well as sending a copy of my original invoice. But it is now DAY 10 and NOTHING HAS CHANGED, no one fetched the Buds, I received no further calls and/or emails and there has most certainly been NO SOLUTION to the problem.

What's the bet that after posting this (the second) review, I once again only receive the generic reply about the issue "being forwarded to the Escalation Desk and someone will contact me."

So yes, I AM BEYOND FED UP and Samsung South Africa deserves a ZERO STAR RATING!!!