SAMSUNG SOUTH AFRICA IS BEYOND PATHETIC ! ! BAD BAD BAD SERVICE!!

I booked in my TV at Samsung Printer Parts Bloemfontein, my TV came back with a different problem on my screen. I accused Samsung for taking out parts hence the TV unit came back with a different issue. Samsung printer parts Bloemfontein assured me via email that they never not even once opened my TV unit, but I proofed them wrong since they haven't closed my unit properly. All of a sudden they changed their statement to they have opened my TV unit.

I took them on and they escalated my complaint to ZASERVICE@SAMSUNG in July 2021. I uploaded all my proof of before and after as well as emails correspondence between me and Samsung Printer Parts Bloemfontein. The mail was sent with attention to Theodore at ZASERVICE@SAMSUNG.

In August 2021 I followed up and received no feedback, accept the empty promise that Theodore will call me back.

I've sent over 50 emails, I have spent over R2000 in calls, my calls exceeds 100 calls out to Samsung BUT NO ONE CALLS ME BACK ONLY EMPTY PROMISES that they will get back to me.

I have all my proof and emails and all is with Samsung for over 8 month's now I spoke to Evelyn, Lydia, Tabang, Tumolo, Lesley, Leshego, ZASERVICE@SAMSUNG,CPSG,VOC DEPARTMENT

I Spoke to team leaders, managers like Thabelo but received totally NO FEEDBACK but only EMPTY PROMISES.

I asked for a complaint site or person no one could give me a person or a site but after endless frustration I received the email addresses of T MOLOI AND M MASHIGO and was promised that they would provide solution to my case. Up untill today they have not rep**** and it has been escalated ti T MOLOI AND M MASHIGO for over 6weeks now, WITH NOT EVEN 1 REPLY.

WHAT SHOULD I DO SINCE THE TOP OF THE TOP MANAGERS DOES NOT REPLY?????

They even tried to close my call with somebody elses contact details but luckily i picked it up in time.

It is 8 months now, 50+ emails, 100+ calls R2000, I email them EVERY WEEK eversince my call is log BUT GET ZERO REPLY but only 1 here 1 there that it is escalated.

It cannot continue like this SAMSUNG SOUTH AFRICA LACKS INTEGRITY.

Please please assist.

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