Samsung South Africa - Horrible customer experience

Hi I have a horrible experience with Samsung south africa customer service. In end november 2020 I have bought a new Samsung Note Ultra 21 from MTN for R35k which is not cheap. I was very happy with my purchase and was actually told that i can get a free tv and a R1000 voucher. This is where the pain started.

After submitting information to apply for Voucher and TV i have been bombarded email from samsung that my information does not match or what i provide is not good enough yet i provide only what was given to me by MTN.

3 months later i am still yet to get a voucher and a tv. Short story short samsung cannot deliver on its promise and clearly uses false adverti*****t in order to bait their clients. Simply put after having S8, S10 and Note Note21 i will not be going to this shameful brand that cannot deliver on their promise.