Samsung South Africa has the worst customer service in the country

I will never purchase anything from Samsung again and won’t recommend it to anyone. They have the worst customer service in the country. They will do anything not to refund or replace a product.

I have been sitting with a factory fault 12Kg washing machine that has been assessed by Samsung themselfs and still after almost 3 months they still have many excuses as to why they can’t replace it or refund me.

First it’s a technical problem , then they want to reassess and then they agree to do a refund. The refund email turns out to be a complete lie.

When I called them after waiting for the 5 working days to pass, money still didn’t reflect , they said they are still in the process of processing the payment and they will get back to me.

Still waiting and in the meantime sitting with a broken machine of R17500.00.

The customer service department agents even have the nerve to laugh at my situation.

Still waiting.