YN
Y N
1 reviews | Active since Dec 2025
30 Dec 2025, 11:30
Samsung South Africa Free buds Promotion
Samsung South Africa has refused and is stalling in sending the ear buds bought through the MTN contract deals free with every purchase of A56, I have downloaded the Samsung Members App and called, which they don't answer, you email the proof of purchase and they don't respond and even though it's in the time frame they don't want to issue the buds. It's a ****.
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Replies (2)
Samsung South Africa's replyOfficial
30 Dec 2025, 11:39Good day Y Ngwenya.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Samsung South Africa's reply30 Dec 2025, 11:39
Official
Good day Y Ngwenya.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
YN
Y N's updateReviewer Update
30 Dec 2025, 11:41Hi Samsung ZA,
I already received that response by emails for days now and no clear resolution or remedy to collect the buds from your branches or to get the buds delivered, is this not stalling until promotion deadline reaches is this really the true catch?
I already received that response by emails for days now and no clear resolution or remedy to collect the buds from your branches or to get the buds delivered, is this not stalling until promotion deadline reaches is this really the true catch?
YN
Y N's update30 Dec 2025, 11:41
Reviewer Update
Hi Samsung ZA,
I already received that response by emails for days now and no clear resolution or remedy to collect the buds from your branches or to get the buds delivered, is this not stalling until promotion deadline reaches is this really the true catch?
I already received that response by emails for days now and no clear resolution or remedy to collect the buds from your branches or to get the buds delivered, is this not stalling until promotion deadline reaches is this really the true catch?