TL
Tony L

1 reviews | Active since Mar 2013

14 Mar 2023, 08:28

Samsung South Africa, ********** *****

Samsung south Africa have continuously ignored my communications, and even hellopeter complaints re their lying and biased behaviour re my purchase my their most expensive washing machine, and associated warrantees. Samsung voided my warrantee on repairs by lying about the cause of the damage to my machine. No amount of telephones call or emails would put in touch with higher management where their biased, lying and prejudicial behaviour and recourse to my complaints could be addressed. I believe and stand to be corrected that they have a policy of totally ignoring to the point of ***** any valid guarantee or warrantee claim irrespective of the evidence presented. This is a shame as I am fan fan of their products which are good. This is Samsung SA management issue and I hope that Samsung international sit up and take notice of this abusive and ********** behaviour of Samsung SA.

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Replies (2)
Samsung South Africa
Samsung South Africa's reply14 Mar 2023, 08:29
Official
Good day Tony,
 
 Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
 
 We have noted your concerns and we are currently investigating the matter further. 
 
 Your complaint has been assigned to our escalations department and we will be in contact with you.
 
 Kind Regards,
 Samsung ZA
 ^NM
TL
Tony L's update14 Mar 2023, 08:40
Reviewer Update
This looks like yet another automated response, similar to their previous responses to my previous complaints, and is absolutely meaningless. It proves the point that they are a non-caring, ********** business, who really don't care about their clients, or defending their biased lying actions