SAMSUNG SOUTH AFRICA FALSE ADVERTISING

I am very disappointed in Samsung. I pre-ordered my Samsung Note20 at the Vodacare in Greenstone Mall in July 2020. The day it was due to launch, I got a call from the store, to tell me that they haven't received the phones. I waited for them to call me back to inform as to when they received Stock. They phoned me and told me that they have my phone and that I could come and collect. So I went through, got my phone, purchased a cover and then they explained to me, how to apply for my R5000 Voucher and my UV Sterilizer. I still app**** the same day and no feedback. It went on for weeks, no feedback. I then got a call from someone at Samsung South-Africa to ask if I received my Voucher. I said no, not my voucher nor my sterilizer. He asked me to email my POP and everything through to Samsung South Africa; which I did and up until today; I have not received my Voucher nor my UV Sterilizer from Samsung South Africa. It is very disappointing and very unfair when something gets offered to you, but you never receive it. I feel that this is false advertising!! I would really like my voucher and my sterilizer as promised!!