Samsung South Africa

No Feedback of Samsung Promotional Items

To Samsung South Africa,

I am writing to express my frustration and annoyance regarding the delayed response of promotional items promised as part of a deal via Vodacom. I purchased a Samsung Galaxy A35 5G phones based on the advertised promotion, which included a Samsung voucher,Samsung Smart Watches and Samsung Earbuds.

I followed all the necessary steps to claim the promotion, and my claim was not validated by Samsung South Africa. I resent the emails and have not heard anything. I tried phoning in more than 5 times but then I was placed on hold for more than an hour & there are not any agents that answer the calls.

I have sent an urgent follow up & tried calling again via alternate numbers but still pushed around from department to department with no help or joy.

It's been totally useless and a waste time. It has now been 14 days, and I am still waiting for the promised items and feedback.

It is terrible customer service and mismanagement of handling client enquiries.

Offering clients an alternative to phone in to follow up by speaking to an agent is misrepresentation and lies. It reflects as bad ethics of the company & their failure to commit to client service.

I am so upset with the whole process & Samsung's terrible handing of their promotional campaign.

I could have rather selected an alternate brand if this was going to happen.

I kindly request urgent feedback on the status of my items and a clear explanation for the delay. If this issue is not resolved promptly, I will be forced to escalate the matter further.

Looking forward to your swift response and resolution