Samsung South Africa, do not expect quality or Customer support. Those days are gone!

<p>I purchased the latest Triangle inverter airconditioner from Samsung in the hope of getting a quality product that would last and give hassle free service. </p> <p>It did for at least the first year, then the problems began. Winter season came and it was time to use the heat function to warm the house. Switch the heat on and nothing happened!! try using the aircon and now that also stopped working. so I contacted the Authorised installer who came out to diagnose the fault. The main PC board on the outside unit had blown but as the unit had not reached its 2 year warrenty period, the part was replaced and all was working again. I was a satisfied customer, although the unit had an issue Samsung had repaired it. the fact that it took most of winter to repair was not too much of an issue as long as the problem was resolved.</p> <p>Now exactly a year goes past and winter comes knocking, time to use the heat function and guess what happens? Yes exactly the same problem under the exact same circumstances and exactly the same part blows again!!! I then contacted Samsung customer service and query the issue which after weeks of trying to get hold of someone with technical knowledge, I finally get hold of head of technical who has now had a chance to review my case.</p> <p>THIS IS THE PART YOU NEED TO READ CAREFULLY BEFORE PURCHASING A SAMSUNG APPLIANCE. The Technical team agreed that there was a fault on my unit which would had caused the pc board to blow both times, first time while still under warrenty! but they would only be able to investigate further once I paid to replace the board and then any further fault found I would need to pay for as well.</p> <p>I WAS TOLD THAT THESE UNITS DO NOT GIVE ANY TROUBLES AND THAT THERE WAS DEFINITY A FAULT ON MY MACHINE, THE SAME FAULT THAT WAS NOT PROPERLY REPAIRED UNDER WARRENTY.</p> <p>Samsung have admitted that I have a faulty Airconditioner they are not sure if they can fix the problem and if this happens year on year going forward I will just have to fit the bill. </p> <p>I also need to add that Samsung do not phone you back, you will need to fit the bill for about 20 plus calls yourself. (I think that there new policy is ignore the problem and most of them will get fed-up and go away by themselves, Shame on you Samsung South Africa for treating your customers this way)</p> <p>Take your time and choose an Airconditioner manufacturer that specialises in Airconditioning and who puts quality and customer service first, ask around and you will see that I am not alone when it comes to SAMSUNG: POOR SERVICE AND WHAT SEEMS TO BE THE END OF A QUALITY PRODUCT.</p>