GK
Gerhard K
1 reviews | Active since Mar 2022
22 Mar 2022, 13:19
Samsung South Africa Customer Service
Samsung South Africa's customer service is one of the worst. I have sent them an email regarding my issue and I have recived no response. I have Pre-Ordered the S22 Ultra and have recived the R2000 voucher. But now when i want to use the voucher online, there is absolutley no accessories available for the s22 Ultra. Not only that, there is also no stock in any of the products that I might be interested in. So how am I supposed to use the voucher if there is no stock of anything? It is pointless waiting for stock and marking the products on stock alert as the voucher is valid till 31st March 2022. This is a huge disappointment as I am a huge Samsung Fan! Please could anyone from Samsung get back to me?!?
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Gerhard K's updateReviewer Update
22 Mar 2022, 13:29Hi Samsung,
What is an automated message used for if you do not even get back to the customer? I have received numerious automated emails from you stating that you will look into the matter and get back to me. But still no reply or response! This is just sad. I just want to make it clear that i am refering to Samsungs Online department. Absolutley pathetic! Samsung Please do something about the Online Customer Services!!!
What is an automated message used for if you do not even get back to the customer? I have received numerious automated emails from you stating that you will look into the matter and get back to me. But still no reply or response! This is just sad. I just want to make it clear that i am refering to Samsungs Online department. Absolutley pathetic! Samsung Please do something about the Online Customer Services!!!
GK
Gerhard K's update22 Mar 2022, 13:29
Reviewer Update
Hi Samsung,
What is an automated message used for if you do not even get back to the customer? I have received numerious automated emails from you stating that you will look into the matter and get back to me. But still no reply or response! This is just sad. I just want to make it clear that i am refering to Samsungs Online department. Absolutley pathetic! Samsung Please do something about the Online Customer Services!!!
What is an automated message used for if you do not even get back to the customer? I have received numerious automated emails from you stating that you will look into the matter and get back to me. But still no reply or response! This is just sad. I just want to make it clear that i am refering to Samsungs Online department. Absolutley pathetic! Samsung Please do something about the Online Customer Services!!!