Samsung South Africa check your brand damage

If there was a negative I would surely give it. These suppliers of Cell Phones are both arrogant and *********. They look for loop holes to escape responsibility. Its as if admitting that a customer is right would mean they needed to correct themselves and how dare we expect that They stand behind there brand so brazen....knowing full well that they have not delivered. Shame on you Samsung giants who take the little guy's money and use bullying tactics not to own up and take accountability !!!! You guys are disgusting!

Communication sent previously I am not a prepaid customer — I am on a contract, and at the time of purchase, my contract was explicitly eligible for both the Galaxy Buds and the Galaxy Watch as part of the promotional offer. When I followed up, I was advised that the watch was temporarily out of stock, and I was assured via email that I would receive it once stock became available. I retain written proof of this communication.

The fact that this matter remains unresolved seven months later is the direct result of Samsung’s internal failures and poor customer service, not any action or inaction on my part. It is unacceptable that after such a lengthy period, I am still receiving incorrect and contradictory information.

Your claim that my account was prepaid is factually incorrect and demonstrates a clear lack of investigation into the case. Furthermore, referring me to general warranty terms is irrelevant to the issue at hand — this is a promotional fulfillment dispute, not a warranty matter.

Samsung’s handling of this issue reflects a broader pattern of customer dissatisfaction, which is evident in your public ratings. I will be sharing my full correspondence and supporting evidence across social media and escalating this complaint to the Consumer Goods and Services Ombud if a satisfactory resolution is not provided.

This has now become a matter of principle. I expect Samsung to honor the original promotion that app**** to my contract and to deliver the watch as previously confirmed.

Please ensure this matter is escalated to a senior manager or department head capable of addressing it appropriately and providing a factual, final resolution.

Kind regards,