LVDB
Louis Van Den Berg
1 reviews | Active since Dec 2023
02 Jan 2024, 12:29
Samsung south Africa
On the 22 December Samsung south Africa called me to tell me my Samsung Device will be fixed on the 2 or 3 of January and when i did call Samsung today they telling me that my device is not fixed yet the guy is on leave only on monday so that is not acceptable poor customer service
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Replies (3)
Samsung South Africa's replyOfficial
02 Jan 2024, 12:32Good day Louis
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Samsung South Africa's reply02 Jan 2024, 12:32
Official
Good day Louis
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Samsung South Africa's replyOfficial
03 Jan 2024, 09:41The issue has been escalated to our voice of customer advisor, we will inform you once the matter has been resolved. Please wait for feedback.^NM
Samsung South Africa's reply03 Jan 2024, 09:41
Official
The issue has been escalated to our voice of customer advisor, we will inform you once the matter has been resolved. Please wait for feedback.^NM
LVDB
Louis Van Den Berg's updateReviewer Update
04 Jan 2024, 12:22Nobody did respond yet to me what is going on
LVDB
Louis Van Den Berg's update04 Jan 2024, 12:22
Reviewer Update
Nobody did respond yet to me what is going on