Samsung South Africa..... Bad service and lies about parcels

I was suppose to receive bluetooth earbuds with my Samsung A31. this was advertised. I had to log onto Samsung members and clam them, this I did. then 4 weeks go by after my successful claim and nothing. I start calling and e-mailing, and after about a weeks worth of holding on , and waiting for this one , and waiting for that one. the salesman at the store even got hold of the area manager ( he tells me) . I finally get a tracing number for a parcel couriered to me... after another two weeks go by , nothing . courier company running around trying to find the package only to tell me that the package was never sent. Samsung gave me the tracking number of a parcel bag , but never sent the bag..... what a bunch of lies. if you are going to advertise that you are giving away free items to get people to buy your phones, then give them away. if you are not going to give them away, do not lie to the public just to push you product. I am very disappointed. I sent another e-mail today, and logged another online chat , and I am yet to get any response from Samsung South Africa.....My Wife also took a A31 because of the same free earbud offer , and after 4 weeks of fighting, calling , e-mailing, and live chats she received hers , I have not got mine yet......