Samsung South Africa are *******, S21 and Note 30 coming up you will be **********

I bought a S20 last year, I was the first one to own a S20 in South Africa, got it 3 days before it even launched I paid R27 000 cash all proof I have retained, yet Samsung decided they did not want to give me my budz+ even though they had acknowledged my request for them , now a year later I remind them for the must be tenth time about it and I get told my proof of purchase is not good enough and I have 6 days to come up with better or I forfeit the Budz, I had sent my bank statements , imei number photo of box everything even though I had a reference number for my buda and they knew it, I literally feel like robbing one of there staff members as they leave work, see how that feels. I buy flagship Note series cash every launch. I have notified whom had been in contact with me from Samsung that had they not only compensated me for the Budz but also the year of inconvenience and my time wasted , taking off work to receive delivery of budz which never came I would be forced to have our Attorney's meet, I have revieced to further replies, I have instructed my Attorney to take lead in this matter and represent my best of interest.