MT
MORGAN T

1 reviews | Active since Jul 2015

07 May 2019, 08:28

SAMSUNG SOUTH AFRICA ARE *****S

This disgusting company is a *****. They stole my money. I bought a brand new phone from them but it did not last a month. I took it back but they could not fix it and had to return it to them and it's been with them for two months now. They now have the phone and my money which took me a long time to save so that i can buy the phone. My heart is so sore that i am being ****** by a big corporation with lots of resources and it's done deliberately because they know i can't do anything. When i complained one of their employees loaned me his own phone and they think this takes care of the problem because i have a phone to use. But this is not the phone i bought. They tell me that because of my complaints i can take the phone and have it fixed some place else. What kind of ******* is that. I mean i bought the phone from their store and now they want to shift responsibility. I am so disgusted with this company and i noted that this is how they operate. There are so many complaints about their products but they just don't care. They are refusing to replace my phone even though it is their fault that it stopped working within a month after i bought it.

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Replies (2)
Samsung South Africa
Samsung South Africa's reply07 May 2019, 09:12
Official
Good day Morgan

We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
  
A senior customer service executive will contact you with further advise on this matter. 

Regards,
SamsungSA:^LZ
Samsung South Africa
Samsung South Africa's reply07 May 2019, 09:30
Official
Good day Morgan

Herewith your reference number:    

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SamsungSA:^LZ