PT
Peter T

1 reviews | Active since Nov 2020

28 Nov 2020, 14:22

Samsung South Africa

Good day,

My name is Peter Turner.

I have been an Samsung user since the first (Smart Phone) Samsung Galaxy I9000 ,up Samsung Note 20 Ultra the services I've been getting from Samsung are pathetic .

When service providers run deals with Samsung with free gadgets such as Wireless buds or Samsung Tv's,if so I always opt in to purchase their premium devices .

But the catch during the promotional dates i have followed their procedure by uploading my proof of purchase and relevant information to claim my free gift.

Thusfar I haven't received any communication via Samsung team i won't recommend their brand at all .

# Samsung Mobile devices are not worth your money ,invest elsewhere with more affordable mobile phones with the same specs or even better.

#Unhappy customer

Regards Peter Turner E:*** M:***

0
Replies (2)
Samsung South Africa
Samsung South Africa's reply30 Nov 2020, 08:03
Official
Good Day Peter , 

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 
 
We have noted your concerns and we are currently investigating the matter further. 
 
Your complaint has been assigned to our escalations department and we will be in contact with you. 
 
Regards 
Samsung ZA
NM   
Samsung South Africa
Samsung South Africa's reply30 Nov 2020, 10:25
Official
Sincere apologies we have requested urgent feedback with the relevant departments and will feedback you soon. ^NM