TR
Tasneem R
1 reviews | Active since Feb 2026
06 Feb 2026, 21:32
Samsung South Africa
Absolutely disappointed in Samsung South Africa. My TV stopped working and I have been trying for over 2 weeks to get Samsung to come and fix it as it is still under warranty. SAMSUNG deems the TV to have physical damage and refuses to fix it. All I have is my word that we have not damaged the tv physically in any way but Samsung does not care about customer satisfaction. They only care to make the sale but not after sale service. Rest assured they have lost a loyal customer and I will persuade all that I know to not purchase Samsung products because of their lack of customer service.
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Samsung South Africa's replyOfficial
06 Feb 2026, 21:33Good day Tasneem
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply06 Feb 2026, 21:33
Official
Good day Tasneem
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM