Samsung South Africa: 74 Days of Negligence and CPA Violations (Case ***)

I am writing this to warn other consumers about Samsung’s blatant disregard for the Consumer Protection Act (CPA).

On 27 October 2025, I logged a warranty claim for my 65" Q60CA QLED TV. Samsung’s authorized technicians arrived at my home, stripped the TV down without having the necessary parts, and physically damaged the unit (chassis and bezel) during reassembly.

Despite the TV now having "further defects" caused by their own agents, Samsung is refusing to honor Section 56(3) of the CPA, which clearly states that if a repair causes further damage or fails, the consumer has the absolute right to elect a Full Refund or Brand-New Replacement.

It has been over 70 days. I have been forced to escalate this to the National Consumer Commission (NCC) and the CGSO. Samsung continues to try and force a second repair on a unit they have already physically compromised, which is unconscionable conduct under Section 40.

Final Warning to Samsung: I have issued a formal Letter of Demand. If a refund or replacement is not processed by 16 January 2026, I will be proceeding with a summons in the Small Claims Court.

I am no longer a "requesting customer"; I am an aggrieved consumer exercising my statutory rights. Do not call me to offer another repair. Only call me to confirm the logistics for a replacement or a refund.

Samsung Case *** NCC ***/01/0049