DO
Dirk O
1 reviews | Active since Nov 2019
25 Aug 2020, 19:09
Samsung South Africa
Well well well. What can i say. After many years and after being a loyal client fir so long Samsung has now lost my faith, believe and trust completely in their brand. I claimed a pair of free complimentary buds in early May and untill today August 25th i have not received anything. Samsung tells you if you buy n R20k plus phone you can claim a pair of free Buds. Well after many phone calls, emails, references numbers by the dozens i am still nowhere. I am very disappointed and frankly it hurts posting a message like this here, but my patience has run out.
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Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
25 Aug 2020, 19:34Good evening Dirk,
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:
SS
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:
SS
Samsung South Africa's reply25 Aug 2020, 19:34
Official
Good evening Dirk,
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:
SS
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:
SS
DO
Dirk O's updateReviewer Update
25 Aug 2020, 19:47Good evening Samsung
I knew exactly what your reply was gonna be, since its the same reply to all your customers.
The important thing is when and how will you resolve my problem.
I can tell you tonight that i will not let this issue go until it is resolved. You made a promise and i will keep you to it. False advertising, misleading customers and selling a product to a customer but not delivering is theft.
Lets get this matter settled asap Samsung.
I knew exactly what your reply was gonna be, since its the same reply to all your customers.
The important thing is when and how will you resolve my problem.
I can tell you tonight that i will not let this issue go until it is resolved. You made a promise and i will keep you to it. False advertising, misleading customers and selling a product to a customer but not delivering is theft.
Lets get this matter settled asap Samsung.
DO
Dirk O's update25 Aug 2020, 19:47
Reviewer Update
Good evening Samsung
I knew exactly what your reply was gonna be, since its the same reply to all your customers.
The important thing is when and how will you resolve my problem.
I can tell you tonight that i will not let this issue go until it is resolved. You made a promise and i will keep you to it. False advertising, misleading customers and selling a product to a customer but not delivering is theft.
Lets get this matter settled asap Samsung.
I knew exactly what your reply was gonna be, since its the same reply to all your customers.
The important thing is when and how will you resolve my problem.
I can tell you tonight that i will not let this issue go until it is resolved. You made a promise and i will keep you to it. False advertising, misleading customers and selling a product to a customer but not delivering is theft.
Lets get this matter settled asap Samsung.