Samsung South Africa

Samsung South Africa does not care about their clients as soon as their appliances are out of warranty. I have called Samsung customer care Centre since Saturday for my mirror double door fridge to be fixed and a Buhle told me that Inyati appliances can only send a technician on Tuesday, of which I told him that Tuesday would be far. On Monday, I made a follow up, and spoke to more than two consultants, Christopher, Kholofelo, Lauren, etc. All of them couldn’t help me. On Tuesday, I drove to Samsung near Nicolway and the head of customer care was as useless as his subordinates. I was called by another one who promised to assist but it seemed they are all the same. Suddenly Inyathi called me this morning to tell me that they are sending a technician, even though they didn’t confirm.

It is such an appalling customer experience. I feel like selling all Samsung collection I have, from the fridge, the stove to the dishwasher. My fridge is stinking as it is, and it affects the house.