MG
Marco G
1 reviews | Active since Aug 2016
14 Nov 2023, 10:09
Samsung South Africa
Requested a refund for an uneconomical washing machine to repair. Still waiting for my refund for a month shocking service. reference number: ***.
Samsung called me a said refund would be done and still has not been done. Samsung said they would call me and follow up with me and still no phone call. What a joke.
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Replies (2)
Samsung South Africa's replyOfficial
14 Nov 2023, 10:12Good day Marco
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's reply14 Nov 2023, 10:12
Official
Good day Marco
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's replyOfficial
15 Nov 2023, 10:04We have made the team responsible aware to resolve. Please wait for feedback.^NM
Samsung South Africa's reply15 Nov 2023, 10:04
Official
We have made the team responsible aware to resolve. Please wait for feedback.^NM