Samsung South Africa. 10 day old defective washing machine. No one cares

I'm totally disgusted firstly by the lack of aftersales service from the online store, and secondly by the total lack of accountability of Samsung South Africa for their poor online store. I am especially appalled by the apathetic attitude of Daniel, a teamleader in the Samsung South Africa call center (when I phoned in to escalate my problem about the estore to their division overseeing washing machines) who was at work today, the 9th July at 3pm. He wouldn't even come to the phone when I specifically asked to speak to the manager. Nomode is the only helpful person there.