Samsung Somerset Mall - USELESS SERVICE

I am so upset by the lack of communication. First I was told that as a Samsung S8 owner, I get special service, and if I pay the R1000 incident fee immediately, my phone will only take up to 3 days, so i paid them there and then. Afterall, that is why I pay my montly Samsung Mobile Care Insurance. I provided the lady with all requested documents( Proof of insurance with Samsung Mobile Care, Contract agreement with Vodacom ect). More than a week later I get told that they have a backlog, and it should only be A FEW MORE DAYS. The week after that, the lady i dealt with is no longer working there, and the new guy tells me that my phone is no longer under warantee. After (what felt like 100 attempts) numirous attempts at informing the guy that it is an insurance claim, he prommised to phone me back in an hour after he has spoken to Samsung. Now I phone the guy every Wednesday just to be told that nobody has gotten back to him with regards to this matter, and he will phone me back (This has been doing on for 3 weeks).

Will not recomend anybody to EVER do ANY bussiness with them!!!