Samsung Somerset Mall - Dissapointing

<p>Write, here i go...... I am not one to complane about service or stuff like that. But here is my story. My cellphone speaker has stopped working so on sunday the 19th of March 2017 i go to Vodacom as i have a vodacom account. They advised me to go to Samsung as they can test my phone in the shop. So here i go to samsung, at first the service and people were excilent. So we came to an aggreement that i will bring my phone in on tuesday the 21snd of March, but i need to bring proof of my contract so that they can repair the phone for free. So when i left Samsung i walked into the vodacom shop next to them to ask them for a reprint of my contract. Before even asking the vodacom assistent the lady from samsung followed me an confronted me inside vodacom that she has just spoken to me and that they will fix my phone. (i think she thought i would try vodacom to fix it) so i told her that i know that, i am just here to ask for a reprint of my contract. So whilst asking the vodacom assistent to help me, the samsung lady stood there with me, listen to all i do at vodacom. As soon as i got my reprint, the samsung lady walked me back into samsung and assured me that they actual have the broken part instore and that they will be able to fix it that same day. So i was impressed. I left my phone there to be repaired at 13:00 and went home. At 16:45 i phoned in to ask if i can collect my phone and i was told that they didnt have the glue to finish the job, so i can come collect my phone or they will fix it and i will be able to collect wednesday, as tuesday was a public holiday. </p> <p> </p> <p>Monday came and i phoned in...... Phone not ready, they are still waiting for the glue and something about their system , i dont know......</p> <p> </p> <p>So today, wednesday, i phoned in again at 9:00, phone still not ready, they are still waiting, but they will phone me back they need to speak to the tech. 11:30 i phoned again, by this time i was freaking out, because i need my phone. And they said it will be fixed.</p> <p> </p> <p>13:30 I phone again........ 14:10 was my last call to them and i told the guy on the phone that i am on my way to collect my phone fixed or not, but i need it today. So they new that i was coming to fetch my phone.</p> <p> </p> <p>When i got there at 14:35 they took the phone out of a draw, just as i gave it to them on sunday, nothing done to the phone the battery was just flat, and the guy made me sit there and wait while he charges my phone just anough to show me that is goes on and that everything is as i left it...... i was livid, because i only have and 30 min lunch break, and he made me wait................ he could have charged the phone when i told him that i was on my way to fetch it.</p> <p>So they have said that they will phone me when everything is instore to fix my phone........i just laughed at them because they told me how many times today that they will phone me a back but they never did.... so how must i trust them... </p> <p>And i still have a phone that is not fixed..... my 24 month contract expires in May 2017...... So i realy do hope that my phone will get fixed before that time.....</p> <p>I am very upset!</p>