Samsung Somerset Mall - Dissapointing

<p>I wrote an review about samsung somerset mall on the 22nd of March 2017. On the 30th of March Samsung emailed me, telling me the following:</p> <p> </p> <p>From: zaservice ********** <br /> Sent: Thursday, 30 March 2017 1:06 PM<br /> To: ********** /> Subject: ********** 412/SM-G935FD</p> <p> </p> <p>Good day Charmaine,</p> <p> </p> <p>Please note that I tried to contact you yet to no avail.</p> <p> </p> <p>I have been speaking to Maggie from the store and she advised that parts are expected to arrive tomorrow. There has been a problem with their spares department.</p> <p> </p> <p>I will follow up with her to check if spares have arrived and advise you, she also promised to give you a call.</p> <p> </p> <p>Thank you</p> <p> </p> <p>Kind regards</p> <p> </p> <p>Linda Machaieie</p> <p> </p> <p>After which i responded twice, asking when can i bring my phone in! Nobody ever phone me back! i phone millions of times on my costs!</p> <p> </p> <p>On the 5th Of may, i again wrote the following:</p> <p> </p> <p>05 May 2017:</p> <p>And i am still waiting on samsung to sort this out! Had one phone call and one email from them, and nothing else. This is what i was saying, this phone contract expires this month....... and then it wont be fixed, and i will have to pay for this. I am really very dissapointed! I have rep**** to the email many times and still no response! I stupid thing that they told me can be fixed within hours, has now not been fixed at all! And i am really ****ed off! Samsung service is very very bad......</p> <p> </p> <p> </p> <p>With no response!</p> <p> </p> <p>So today is nearly 2 MONTHS! 2 freaking MONTHS, and i am still waiting for my phone to be fixed....</p> <p> </p> <p>So today i emailed the following to samsung:</p> <p> </p> <p>Today: 25.05.2017</p> <p> </p> <p>I went back to the Samsung store at the somerset Mall…… Spoke to Maggie and Arnold! I told them my story and they said that they have a back log and I will have to wait a few days to get my phone repaired! WHAT! I do not have a few days! Do not get me wrong, I do understand that they are busy and I have to wait in line, but I was there on the 19th of March, they said it will take a few hours, and it is still not fixed……</p> <p> </p> <p>I went back on the emails I send, and Maggy was the lady that Linda Machaieie spoke to after my post on Helo Peter! But today Maggy did not know anything about my story, infact she didn’t even smile at me or tried to be nice…..</p> <p> </p> <p>I am beyond mad! I need my phone TODAY!</p> <p>So now I am at work without a phone, the phone is at your store….. How will you contact me? Bacause I have my sim card, BUT WITH NO PHONE! I must now go home tonight and go beg a family member to borrow a phone until the store will phone me (which they will not) to tell me when I can get my phone back! </p> <p> </p> <p>Please resolve this as soon as possible, I am not HAPPY!</p> <p> </p> <p>Kind Regards,</p> <p>Charmaine Du Plessis</p> <p> </p> <p> </p> <p>And i have received no response as yet!</p> <p> </p> <p>Then i just phone the store again on my cost regarding to find out when i can have my phone back! and this is what happend!</p> <p> </p> <p>FYI</p> <p>I need feedback regarding this matter before close of business today! I just phone the Samsung store @1:31 to ask if there is any news regarding my phone and the lady only said that the phone is still under assessment stage! I asked her how long does the assessment take, she said it will only be done at close of business! NOT ON!!!!! Then I still asked her ….. so I will not get my phone back today ….. and it went peep peep peep, she put the phone down without me even finishing! This is getting worse by the minute!!!!</p> <p> </p> <p>I also send the above to the email adress given to me by the lady over the phone that i just spoke to, but still no response!</p> <p> </p> <p>AT THIS MOMENT I DO NOT EVEN CARE IF THEY FIX IT OR NOT! I WILL USE THE PHONE AS IT IS, THIS IS VERY POOR SERVICE AND HIGHLY DISSAPOINTING! </p> <p> </p> <p>I JUST WANT MY FREAKING PHONE BACK FIXED OR NOT, I HAVE HAD JUST ABOUT ANOUGH!!!!!!!</p> <p> </p> <p> </p>