Samsung Somerset Mall - Disappointing

Item: Samsung South Africa
Rating: 1
Author: Pasha J

Made a call this morning, some guy [who's name starts with a J - can't recall his name as he was in such a rush to get me off the phone!!!!!!!!]

I inquired regarding my s10+ screen that has cracked with a protective screen guard and the SAMSUNG cellphone cover. He literally told me it will cost R6500 to be repaired and then in the same breath stated that it is expensive, then basically put the phone down.

I was still trying to make more inquiries, and was still talking to him when he did that. Also Samsung has 'samsung care+' He did not even feel the need to mention or discuss options with me.

I myself work in customer service and if at any time I should conduct myself so unprofessionally, there would be some big S#!T!!!

SO SO SO DISAPPOINTING, THIS PERSON SHOULD NEVER BE ALLOWED TO DEAL WITH CUSTOMERS!!!!!!!!!!!!!!!

Helpful (0)

Replies (2)

Samsung South Africa's replyOfficial

21 Aug 2019, 15:13

Good day Pasha

We are sorry to hear about your experience.

We have escalated your concerns and our Voice of Customer department will be in contact with you to discuss the issues you have raised.

Kind regards,

The SamsungSA Team:^SS

Samsung South Africa's reply21 Aug 2019, 15:13

Official

Good day Pasha

We are sorry to hear about your experience.

We have escalated your concerns and our Voice of Customer department will be in contact with you to discuss the issues you have raised.

Kind regards,

The SamsungSA Team:^SS

Samsung South Africa's replyOfficial

21 Aug 2019, 15:41

Good day Pasha

Herewith your reference number:

***

SamsungSA:^LZ

Samsung South Africa's reply21 Aug 2019, 15:41

Official

Good day Pasha

Herewith your reference number:

***

SamsungSA:^LZ