SAMSUNG some of the worst service ever.

Samsung has shocked me with the level of service if any service at all. I app**** online for a product that was approved immediately, ònly to wait for an agent to confirm some details. After days of no call from an agent I was forced to get the same device from a telkom store. Part of the package was samsung galaxy buds,which I was supposed to get within 3-5 days. This all changed after getting the device, suddenly it was 4 weeks! I have phoned Samsung customer service endlessly with no feedback, answer or any response. This was a gift for someone,who's birthday has passed a week ago already, still no response. Is this the reason people are moving away from Samsung?? Or part of it?